What to Do During a Plumbing Emergency

A plumbing emergency is stressful enough without wondering what to do in the moment. Knowing the right steps ahead of time can limit damage significantly before a plumber arrives.

Step One: Shut Off the Water

The single most important action in almost any plumbing emergency is shutting off the water supply. For a localized issue, like a leaking fixture, shutting off the valve under the sink or toilet may be enough. For a burst pipe or a problem you can’t isolate, shut off the main water valve for the entire house.

Know Your Main Shutoff Location Before You Need It

The main shutoff valve is typically located where the water line enters the home, often in a basement, crawlspace, or utility closet. Taking a few minutes now to locate and confirm this valve works properly means you won’t be searching for it during an actual emergency.

Turn Off Electricity Near Standing Water

If water is pooling near outlets, appliances, or electrical panels, shut off power to that area at the breaker if it’s safe to do so. Never touch electrical equipment while standing in water.

Contain What You Can

Towels, buckets, and any available containers can help limit water spread while you wait for help. This won’t solve the underlying problem, but it can meaningfully reduce cleanup and damage in the meantime.

Document the Damage

Once the immediate situation is under control, take photos of any damage. This is helpful both for your plumber’s assessment and for any potential insurance claim related to water damage.

Know What Counts as a True Emergency

A burst pipe, sewage backup, complete loss of water, or a gas smell near a water heater are all situations that warrant an immediate emergency call. A slow drain or a dripping faucet, while annoying, can typically wait for a scheduled appointment.

Avoid Common Mistakes

Don’t attempt to fix a major leak with makeshift solutions like tape or clamps beyond a very temporary stopgap. And never try to thaw a frozen pipe with an open flame, this creates a serious fire risk and won’t resolve the underlying issue safely.

After the Emergency

Once the immediate crisis is handled, a follow-up inspection is worth scheduling to make sure there’s no hidden damage and to address whatever caused the emergency in the first place.

If you’re facing a plumbing emergency in Seattle, Plumbing Giant is ready to help. Save our number so you’re prepared before you need it.